Return policy
Customer satisfaction is our top priority at nerdethiopia. We are committed to providing high-quality Dress, Knitwear, Cardigan, and T-shirts with reliable shopping experiences and professional after-sales support. This Return Policy applies to all items purchased through our official independent website. By placing orders and submitting return requests on our platform, you confirm that you have fully read, understood, and agreed to all return terms listed below. We maintain a transparent and standardized return system to protect every customer’s legitimate shopping rights and interests.
1. General Return Eligibility
All eligible return items must remain completely unused, unworn, unwashed, undamaged, and fully resalable. All original tags, labels, packaging materials and attached accessories must be intact and unaltered. Apparel items including Dress, Knitwear, Cardigan, and T-shirts must be free of stains, wear marks, fading, stretching and artificial damage. Any products that have been worn, used, modified, improperly stored, or stripped of original packaging are not eligible for return or exchange.
2. Valid Return Reasons
Customers may submit legitimate return requests for various valid reasons, including improper sizing, unsatisfactory matching effects, personal preference changes, inherent product quality defects, poor craftsmanship, in-transit damage, incorrect item delivery, and missing accessories. We recommend all customers carefully inspect their received Dress, Knitwear, Cardigan, and T-shirts immediately after delivery to verify product integrity and appearance. All return applications must be reviewed and formally approved by our customer service team before customers send back purchased goods.
3. Standard Return Process
To initiate a return, please contact our customer service team and provide your valid order number, specific product name, detailed return reason, together with clear photos or videos that fully display the item’s current condition for official verification. Once your return request is approved, we will provide you with formal return guidelines and a designated return address. Please package all returned items properly with protective materials to avoid secondary damage during transit. Soft apparel pieces such as knitwear, cardigans and dresses require careful packaging to prevent creases, deformation or surface damage during transportation. Please retain your return shipping tracking number for progress inquiry and record keeping.
4. Return Shipping Fee Rules
Return shipping fees shall be borne by customers for returns caused by personal reasons, including size mismatch, style dislike, and unintended purchases. If the return is caused by store-side issues such as product quality defects, wrong item shipment, missing accessories, or craftsmanship errors, we will fully cover all return shipping costs. No hidden fees or extra service charges will be applied throughout the entire return procedure.
5. Pre-Return Inspection Standards
After receiving your returned parcel, our professional inspection team will conduct a comprehensive and strict check on all returned Dress, Knitwear, Cardigan, and T-shirts items. We will verify whether the items are intact, unused, and consistent with the original sales condition. Official inspection results will be notified to you in a timely manner. Items that meet official return standards will enter refund or exchange processing, while non-compliant returns will be rejected with detailed explanations.
6. Refund Processing Rules
Once returned products pass official inspection and verification, we will arrange refunds in a timely manner. All refunds will be returned through the original payment channel used for order payment. The actual fund arrival time depends entirely on the processing efficiency of third-party payment platforms and financial institutions, which is beyond our operational control. Only product prices are eligible for refund. Original shipping fees are non-refundable unless the return is caused by our product quality or delivery errors.
7. Product Exchange Service
We support qualified exchange services for all eligible Dress, Knitwear, Cardigan, and T-shirts items. If you need to exchange your purchased item for a different size or style, you may submit an exchange application to our customer service team. After we receive and inspect the returned goods, we will arrange shipment of replacement items as soon as possible. Any price difference between the original item and the exchanged item will be supplemented or refunded accordingly.
8. Non-Returnable Situations
The following cases are not eligible for return or exchange: items with obvious wear, washing stains, or artificial damage; products that have been worn, used, or manually altered; goods without complete original tags and packaging; items damaged due to improper personal storage and use. We reserve the final judgment right for all non-returnable cases.
9. Defective and Damaged Item Handling
If you receive defective, flawed, damaged, or incorrect Dress, Knitwear, Cardigan, and T-shirts items, please collect complete photo and video evidence and contact our customer service team immediately. We will verify the issue quickly and provide corresponding solutions including free return, free exchange, or full refund to fully protect your legitimate shopping rights and interests.
10. Policy Update Clause
We reserve the right to adjust and optimize this return policy according to daily store operation and service upgrade needs. All updated clauses will be displayed on this page in real time. Your continued purchase of our products after policy updates means full acceptance of the latest return regulations.
11. Contact Information
If you have any questions about return standards, application procedures, exchange services, and after-sales processing, please contact our official customer service team through the fixed channels below:
Email: nerdethiopia@outlook.com
Address: 725 Cedar Lane, Metro Quarter, Rivertown
Phone: +1 (555) 382 9174